At Referral Labs, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of personal information to provide and improve our services. The types of information we collect include:

1.1 Personal Information

When you use our services, we may ask you to provide personal information that can be used to identify you, such as:

  • Full Name
  • Email Address
  • Phone Number
  • Address
  • Age/Date of Birth
  • Gender
  • Payment Information (for payment processing)
  • Health Information (for diagnostic purposes)

1.2 Non-Personal Information

We may also collect non-personal information that cannot be used to identify you directly, such as:

  • Browser type and version
  • Operating system
  • IP address
  • Cookies and usage data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To process your diagnostic test bookings, communicate results, and offer customer support.
  • To Improve Our Services: Analyze user behavior and feedback to enhance website functionality and services.
  • To Process Payments: To securely process transactions related to the services you request.
  • To Send Updates and Notifications: To inform you of test results, updates, new services, promotions, or changes to our policies.
  • To Comply with Legal Obligations: To meet any applicable legal, regulatory, or governmental requirements.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand user behavior and preferences.

3.1 Types of Cookies:

  • Essential Cookies: Required for the website to function properly.
  • Analytical Cookies: Help us understand how users interact with the site, allowing us to improve functionality.
  • Advertising Cookies: Used to deliver relevant ads to users.

You can control the use of cookies via your browser settings. However, disabling cookies may affect your experience on our site.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with third parties only in the following situations:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist in delivering our services (e.g., payment processors, diagnostic labs, data storage services). These third parties are contractually obligated to protect your information and only use it for the purposes of providing our services.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law, or in response to valid requests by public authorities (e.g., courts, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5. Data Security

We take the security of your personal information seriously. We implement a variety of security measures to ensure your data is protected against unauthorized access, disclosure, alteration, or destruction.

5.1 Encryption

All sensitive and payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted during storage.

5.2 Restricted Access

Only authorized personnel have access to personal information, and we require strict confidentiality agreements from employees and contractors handling your data.

6. Data Retention

We retain your personal information for as long as necessary to provide our services or comply with legal obligations. Once your data is no longer required, we will securely dispose of or anonymize it.

7. Your Data Protection Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information, subject to certain legal obligations.
  • Data Portability: Request to transfer your personal information to another service provider.
  • Withdraw Consent: Withdraw consent for us to process your data, where applicable.

If you would like to exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from individuals under 18 without parental consent. If you believe we have collected such information, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we will update the “Last Updated” date at the top of this policy. We encourage you to review this page periodically for updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

  • Phone: [Phone Number]
  • Email: [Email Address]
  • Address: [Physical Location]